Santa Photography Cancellation, Rescheduling & Refund Policy
Effective September 1, 2026
We understand that plans can change, especially during the busy holiday season. Our goal is to provide clear and fair policies while protecting the limited appointment times reserved exclusively for each family.
Santa Photography Sessions are seasonal, limited-availability appointments. Your scheduled time is reserved specifically for your family and requires advance scheduling of our Santa, photographer, studio and support team.
By booking a Santa Photography Session with Ultimate Santa, you acknowledge and agree to the following cancellation, rescheduling and refund terms.
Cancellations More Than 48 Hours Before Your Session
Cancellations made more than 48 hours before your scheduled appointment are eligible for a refund, less a $50 cancellation and administration fee.
The remaining balance will be refunded to the original method of payment.
Cancellations Within 48 Hours
Cancellations made within 48 hours of your scheduled appointment are eligible for a 50% refund of the session fee.
The remaining 50% is non-refundable.
Because Santa Photography Sessions are limited seasonal appointments, last-minute openings can be difficult or impossible to refill. At this stage, our Santa, photographer, studio and team have also been scheduled specifically for your appointment.
Appointments cannot be rescheduled within 48 hours of the scheduled session.
Rescheduling Your Session
Appointments may be rescheduled more than 48 hours before your scheduled session, subject to availability.
We cannot guarantee that your preferred date, time, Santa, photographer or set will be available.
Once your appointment is within the 48-hour window, it can no longer be rescheduled.
Illness & Unexpected Circumstances
We understand that illness and unexpected circumstances happen, particularly during the holiday season.
For the health and safety of our Santa, photographers, team members and other families, please do not attend your session if you or a member of your family is experiencing symptoms of a contagious illness.
Illness and unexpected circumstances are subject to the same cancellation and rescheduling terms outlined above.
Cancellations within 48 hours are eligible for a 50% refund, and appointments cannot be rescheduled within the 48-hour window.
No-Shows
Clients who do not attend their scheduled appointment and have not cancelled in advance will be considered a no-show.
No-shows are 100% non-refundable and are not eligible for a credit or complimentary rescheduled session.
Late Arrivals
Please arrive 10–15 minutes before your scheduled appointment.
If you arrive late, we will do our best to accommodate your family; however, your session will still end at its originally scheduled time.
Sessions cannot be extended when another family is scheduled immediately afterward.
Arriving late does not qualify for a refund, partial refund or complimentary rescheduled session.
Winter Weather
We live in Alberta, and winter weather is part of the Christmas season.
Santa Photography Sessions will proceed during normal winter weather conditions. Please allow additional travel time, plan accordingly and drive safely.
If sessions are proceeding as scheduled, weather-related cancellations or missed appointments remain subject to our standard cancellation, rescheduling and refund policy.
If Ultimate Santa determines that conditions are unsafe and cancels sessions, affected clients will be contacted directly.
If Ultimate Santa Cancels Your Session
In the unlikely event that Ultimate Santa must cancel your scheduled session, you will be offered the choice of:
Rescheduling to another available appointment; or
Receiving a full refund of the amount paid for the affected session.
Refund Processing
Approved refunds will be returned to the original method of payment.
Please allow time for your financial institution or payment processor to complete the refund and post it to your account.
Bookings Made Before September 1, 2026
This policy is effective September 1, 2026 and applies to bookings made on or after that date.
Bookings made before September 1, 2026 will remain subject to the cancellation, rescheduling and refund terms that were in effect at the time the original reservation was made.
Questions or Changes to Your Appointment
Clients may use the “Change/Cancel Appointment” link provided in their booking confirmation to manage eligible appointment changes.
If you require assistance, please contact the Ultimate Santa team at:
hello@calgaryultimatesanta.com
By completing a booking with Ultimate Santa, you acknowledge that you have reviewed and agreed to the cancellation, rescheduling and refund terms applicable to your reservation.
Ultimate Santa
Not Just a Santa. An Ultimate Santa.